A not-for-profit health service, Access Homehealth provides support to 15,000 people in home care. Telephony is a critical resource for often home-bound people as it is for nursing and support staff at Access who were using disparate telephony systems across 20 sites.
Access required a single image that could provide nursing and other care givers with improved resources to deliver better home health care. Telesmart deployed a ShoreTel UC system and manage lines and calls resulting in at least a 30% saving in annual telephony costs, 10 people reassinged to more productive roles: $450,000 in annual savings.
The system is consolidated in one location, Christchurch, with three call centres and nine virtual call centres throughout New Zealand.